Chipotle Mexican Grill Customer Service Help
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Just had lunch from Chipotle Fountain Square location in Cincinnati. Best food in town from a Chipotle store in this area and great customer service. Must have a great management team!!! Keep up the great work!!!!
I had a bad customer service experience on Jul 8, 2011. I get that you are busy and you want to move customers as quickly as possible. But to get to the point that you are treating customers like cattle, that is how I feel. There is a server at the 3250 Crain Highway, Waldorf, MD 20603 establishment who is completely rude. She acts as if the customers are a problem for her. She starts putting items in your order without letting the customer make a clear decision. I don\'t eat at Chipolte too often, but with personnel like her serving me I don\'t plan on going often. Sorry I didn\'t get a name.
I visited the location in roseville today,and it was real busy when I arrived. Line all the way out to the door. I was in a hurry because I only had a little time to eat before I went back to work.One of the managers that was cleaning the lobby at that moment recognized me because I go there frequently and said hi to me and asked how i was doing. I told him that I did not know if I was going to be able to eat in today because it was so packed and i had to get back to work in 10 minutes. After I told him that, he asked me what I was getting then stopped what he was doing and went to the line to make my order. Then when he was done he handed it out to me and said it\'s on the house today have a nice day.